Please check-in at our Lodges Reception, located next to the Lost City Plaza entrance.  You can view the Lodges area map here.

You are welcome to arrive at the Safari Park when it opens to enjoy your first day. For opening times please see here. Your Lodge check-in time is from 2:00pm.

Don’t forget to stop by the Lodges Reception when you arrive to pick up your Ride Wristbands! (summer season only)

Check-out is 10:00am on your departure day. Please place your luggage by the door inside your lodge and proceed to the Sea Lion Theatre for a special enrichment session.Our team will transport your luggage to the Safari Lodges Reception, where it will be available for collection after 11:30am. Should you require your belongings earlier, kindly inform us in advance. 

We can transport one closed suitcase or bag per person. Any additional bags will not be transported to/from your Lodge by our team so guests will need to carry these themselves, which could be up to a 10-15 minute walk. Any open bags (ie. shopping/carrier bags or trolleys) cannot be transported by our team.

Yes, you can view a map of our Safari Lodges here.

The ride wristbands that come with a Safari Lodges booking are non-transferable, so only guests staying overnight can have access to the rides in the Adventure Theme Park.

Yes, you will have a designated free parking space next to the Lodges Reception.

Parking is not permitted outside your Lodge unless you have specifically booked an Accessible Lodge (we currently have two: 1x elephant/1x lion). All vehicles must remain in the car park by Reception. Your luggage can be transported by a member of our team. Please note, the walk from your car up to your Lodge could be anything between 10 to 20 minutes.

Unfortunately, no pets are allowed in the Safari Lodges.

Yes, travel cots can be hired free of charge. Please note, it does not include bedding or a mattress.

For any amendments to your booking, please contact our Team using the Contact Form. 

Yes, the Lodges and exhibits are designed and built to current UK building regulations and zoo licencing standards to ensure that all of our guests and animals a safe, whilst offering an up-close and personal interactive experience. Please note, children should always be under parental care.

There is no smoking or vaping allowed anywhere in or around the lodges. A £250 cleaning charge will be added if guests smoke inside or on the balcony/decking areas of the lodges. 

Only guests who are listed on the Safari Lodges booking can have any access to the accommodation.

Please let us know any dietary requirements after you have booked by emailing hello@safari-lodges.co.uk

Please ring Guest Services using the telephone in your Lodge if you need anything during your stay.

The Safari Drive generally takes at least two hours to drive around in your own vehicle. This can be longer during busy periods, we also offer Minibus Tours that can be booked separately. You will have access to drive around the Safari once, on each day. 

No, Lodge guests can visit the Safari at any time during the opening hours. You will be issued with tickets in your welcome pack, that you will need to use to access the Safari Drive and Safari Walk. Your will have the chance to drive around the Safari once per day. 

Yes, please contact a member of our Guest Services Team to let them know if you need to leave site.

You are likely to see the animals from your Lodge, but due to the nature of our wildlife, sometimes they do rest in areas which are not easy to view, particularly during inclement weather or very hot weather, as we expect our animals to live and act as closely as their species do in the wild. Animal husbandry and health check-ups may also mean that some animals are not visible at certain times.

During the evening, you can sit and relax, enjoying the ambience of your Lodge. There is a widescreen TV in each lodge, which displays terrestrial TV channels.

Depending on which Lodge you are in, you may still see animals outside. They have access to their indoor housing, so can come and go as they wish. Whether they are outside your Lodge or in their night quarters will depend on the weather conditions and if the species you have chosen to stay with likes to roam in the dark. For example, our red pandas are more active at night. Please understand that we are unable to artificially light their habitat during dark hours, as our animals need to experience both day and night naturally for their own health and welfare.

Due to our ongoing commitment to sustainability and being an eco-friendly business, we do not provide disposable slippers. Guests are welcome to bring their own. There will however be robes in your Lodge.